Happy Dog Policies
Stripping Policy: Happy Dog will NOT de-mat a pet that has extreme matting. Excessive de-matting is a painful, time-consuming and costly procedure that causes extreme discomfort and can aggravate (or cause) skin problems. The de-matting process is a contradiction to the stress-free philosophy of mobile grooming. Happy Dog reserves the right to determine if a dog's coat is matted so that the hair must be clipped extremely close for humane reasons. Under this circumstance, stripping is the only way to allow the skin to receive necessary oxygen and for new, healthy hair to grow. Excessive matting can be avoided with regular brushing and grooming and I will be happy to show you some brushing techniques for mat prevention.
Cancellation Policy: We ask that all cancellations are made a minimum of 24 hours prior to the scheduled appointment time.
Timing: Happy Dog strives for excellence and will arrive as close to the scheduled appointment timeframe as possible. Please understand that variables such as traffic and weather conditions may affect timing.
Allergies and Sensitivities: Your dog's safety and comfort is our primary concern. Please advise us of any allergies, sensitivities, or pre-existing medical conditions so we can avoid aggravating these situations. Please let us know of any prior grooming history you or your dog may not have found satisfactory. We want to avoid the repetition of poor or unpleasant experiences or situations.
Happy Dog understands that some dogs are extremely sensitive to certain grooming procedures such as nail trimming and/or ear cleaning. It is not our intent to cause your dog discomfort, so although these are routine procedures normally performed for the well-being of the pet, we will not continue with any grooming procedure that will cause pain, discomfort to the pet or harm to the groomer. Sometimes, for a more sensitive dog, these procedures are best left to the care of a veterinarian.
Finding the balance: Although we find most dogs to be generally well behaved with both familiar and non-familiar humans, some are more fearful and exhibit behavior that makes handling them unsafe for humans. While we understand this behavior and can attempt to assert calm assertive energy when handling your dog, we will not be able to provide services for vicious or aggressive dogs.
